Client Testimonials

Charles Magallon | Supervisor | Marriott Marquis

Jose was very informative and helpful with the program, and he answered all of my questions very professionally. I appreciate his support. I would recommend the EHO report as a valuable option for all Marriott properties. It provides useful information on safe activity and can help with security, and guest services.

Milton Rodriguez | Chief Engineer | Buffalo Lodging Associates – Homewood Suites Universal Orlando

It was a great experience interacting with Jose Ortez throughout the entire process of acquiring and programming the new EHO device. From the very first moment I contacted Technical Support, Jose provided a prompt, professional, and courteous response.

He thoroughly trained me on multiple aspects related to the EHO, including its configuration, settings, and proper interaction with the guest room safes. His knowledge, patience, and clear explanations made the process smooth and efficient.

Víctor Tofan | Owner / Chief Tropical Officer | Kalimera Beach Hotel Belize

As the owners of Kalimera Beach Hotel, we can confidently say this was an outstanding experience with the Safemark support team. Jose was exceptional, professional, knowledgeable, and impressively efficient. Our issue was identified and resolved in no time at all. A big thank-you as well to Sasha for the excellent support and clear communication throughout. Safemark delivers exactly what hoteliers need: reliability, responsiveness, and people who truly understand operations. We definitely recommend Safemark.

Exceptional support like this makes a real difference in day-to-day hotel operations. When challenges arise, knowing you have a responsive and capable partner behind you is invaluable. Jose and Sasha set a great example of what true hospitality support looks like. You both have an open invitation to complete training in Belize. We’d be delighted to host you at Kalimera Beach Hotel anytime. Tropical regards from Maya Beach, Placencia.

Tawfik H. Ali | Chief Engineer | Aloft Philadelphia Downtown

I’m writing this email to appreciate Mr. Jose Ortez on his hard work, performance, and dedication. I was appointed the position as Chief Engineer couple of weeks ago and upon my first day of employment I was faced with few room safe’s issues which required some support from your team lucky enough Mr. Ortez responded with extreme care and even that the problem required some hardware that wasn’t available to me that evening he was following up with Emails and calls next day. And when I called Mr. Ortez, he E-mailed me the software needed and walked me through the setup and during process, It is rare to find this kind of good work these days. I would like to thank him for such an amazing service. It is quite rare to find such an amazing talent.

I would like to extend my heartfelt thanks and appreciation for his outstanding performance and for making sure the task was completed. His dedication to work and desire to experiment and finding new ways to solve the problem and personal involvement is unparalleled it will not be an exaggeration if I say that were the best technical support I received in very long time.

Lalit Patel | AmericInn Lodge and Suites | President

I have been with Safemark for last ten plus years. I really liked their service. We rarely have to troubleshoot the safes. We always follow guideline to maintain all safes. Safemark provides excellent customer service. Technicians are very knowledgeable. Guest like new safes. Safemark brought us the extra revenue.

I would highly recommend safes from SafeMark.

I have been partners with Safemark since 2004. The Revenue Share Program has allowed me to provide an additional amenity my guests appreciate with no out of pocket cost and add revenues to our bottom line. My properties have generated over $374,000 from Safemark’s Revenue Share Program.

Dan Mansfield | Chief Engineer Holiday Inn Cleveland Clinic IHG Hotels & Resorts®

Jose Ortez, provided us with amazing service recently.

If you have time for a short story, please continue.

I recently took over a facility where they had not had any solid leadership in the maintenance department for a very long time. In as much, this resulted in huge gaps of information, such as Safemark codes and programming.

I contacted your team yesterday, and thanks to Jose’s knowledge , discipline and attention to your customer needs, he went above and beyond working with myself, and our IT department to resolve the situation.

Knowing that I was new to the property, Jose also took the extra time to assist me with training and a complete understanding of your software. I was never rushed, always felt like I was the number one priority.

Now I know everyone one wants to say let’s give this guy a raise or he deserves a promotion, it is probably true in this case as well.  We all know how business works, and these things are not always possible. If Jose is any indication, it is likely that you have many fine team members in your employ.

Jose is knowledgeable and I feel like he truly cares about his clients. He should definitely be given every opportunity to accel, as it would only benefit your company in future years.

David Chen Quality Inn & Suites Seabrook NASA- Kemah 

Safemark was very professional throughout every step of the process. They answered all of our questions. We now have new safes in our rooms and have an extra source of income. Thank you Safemark and its professional team!

Ebony Jenkins I General Manager, RRI West Management

First let me tell you, he was an absolute joy to work with and a very hard worker. We completed 8o rooms and he trained my maintenance guy on how to maintain and install the remaining safes. There were a few parts we had to order and they will be here soon. Thank you for your assistance it’s appreciated.

Hardik Patel | General Manager Sleep Inn Bolivar

Safemark has been an amazing company to work with. From the initial sales meeting to the installation phase, everyone has been professional and efficient. We now have brand new safes in all our rooms, our safe revenue is up, and our guests are happier. Our relationship manager is one of the best in the industry. She is always there to help and super knowledgeable. We are extremely happy to have finally switched over to Safemark. Should have made the switch years ago. Thank you Safemark and all your employees. Keep up the great work.