Client Testimonials

Billy Thompson | General Manager | Comfort Suites Glendale

I am writing a short testimonial for Safemark in room safes.  Approximately one year ago, I engaged with Safemark at the Choice Hotels annual convention.  I travel quite frequently and I always enjoy having a safe in my hotel room.   I thought It would be nice to have them available for my hotel guests and chose Safemark as our vendor.  The installation went perfectly and while I thought there may be some pushbacks from guests regarding the additional $2.00 charge per night, it has been very minimal.  We have seen around an 85% success rate on this small added fee.  I would highly recommend Safemark to any hotel operator. 

Charles Magallon | Supervisor | Marriott Marquis

Jose was very informative and helpful with the program, and he answered all of my questions very professionally. I appreciate his support. I would recommend the EHO report as a valuable option for all Marriott properties. It provides useful information on safe activity and can help with security, and guest services.

Milton Rodriguez | Chief Engineer | Buffalo Lodging Associates – Homewood Suites Universal Orlando

It was a great experience interacting with Jose Ortez throughout the entire process of acquiring and programming the new EHO device. From the very first moment I contacted Technical Support, Jose provided a prompt, professional, and courteous response.

He thoroughly trained me on multiple aspects related to the EHO, including its configuration, settings, and proper interaction with the guest room safes. His knowledge, patience, and clear explanations made the process smooth and efficient.

Víctor Tofan | Owner / Chief Tropical Officer | Kalimera Beach Hotel Belize

John and team, thank you for delivering Safemark worldwide. We are genuinely impressed. The quality of the safes, the craftsmanship, the reliability, the service, and the ongoing support have exceeded expectations. Most importantly, our guests love them. And in hospitality, guest confidence is everything.

As hoteliers, we do not measure partnerships by invoices or installations. We measure them by what happens when something goes wrong. Last month, during a nearly sold-out weekend at Kalimera Beach Hotel in Maya Beach, Placencia, one of our in-room safes became unresponsive just hours before a VIP arrival. The room was assigned. The guest was on the way. The team was under pressure. In a beachfront boutique hotel, every detail shapes the experience. A safe is not just a box in a closet. It represents security, trust, and peace of mind. When it fails, it impacts the front desk, housekeeping, and most importantly, the guest’s first impression.

We contacted Safemark support and what happened next is why I am writing this. Jose responded immediately. Not hours later. Not the next day. Immediately. Calm, confident, and solution-focused. He walked our team through troubleshooting in real time with clarity and precision. Within minutes, we had identified the issue and resolved it. No escalation drama. No delays. Just competence and accountability.

At the same time, Sasha ensured communication was seamless. Follow-up was proactive. Ownership was clear. We never felt like a ticket number. We felt like a partner. Before the guest stepped into the room, everything was functioning perfectly. That is what true hospitality support looks like. Safemark does not just manufacture safes. They protect guest trust. They understand operational pressure. They show up when it matters most. In our industry, vendors are everywhere. Real partners are rare. Jose and Sasha proved that Safemark is the latter.

To John and the entire Safemark team, thank you for building a product that performs and a support culture that stands behind it. And Jose and Sasha, you both have an open invitation to Belize. We would be honored to host you at Kalimera Beach Hotel. Come experience the beaches you helped us protect. Tropical regards from Kalimera Beach Hotel (https://www.kalimera.bz/) , Maya Beach, Placencia.

Tawfik H. Ali | Chief Engineer | Aloft Philadelphia Downtown

I’m writing this email to appreciate Mr. Jose Ortez on his hard work, performance, and dedication. I was appointed the position as Chief Engineer couple of weeks ago and upon my first day of employment I was faced with few room safe’s issues which required some support from your team lucky enough Mr. Ortez responded with extreme care and even that the problem required some hardware that wasn’t available to me that evening he was following up with Emails and calls next day. And when I called Mr. Ortez, he E-mailed me the software needed and walked me through the setup and during process, It is rare to find this kind of good work these days. I would like to thank him for such an amazing service. It is quite rare to find such an amazing talent.

I would like to extend my heartfelt thanks and appreciation for his outstanding performance and for making sure the task was completed. His dedication to work and desire to experiment and finding new ways to solve the problem and personal involvement is unparalleled it will not be an exaggeration if I say that were the best technical support I received in very long time.

Lalit Patel | AmericInn Lodge and Suites | President

I have been with Safemark for last ten plus years. I really liked their service. We rarely have to troubleshoot the safes. We always follow guideline to maintain all safes. Safemark provides excellent customer service. Technicians are very knowledgeable. Guest like new safes. Safemark brought us the extra revenue.

I would highly recommend safes from SafeMark.

I have been partners with Safemark since 2004. The Revenue Share Program has allowed me to provide an additional amenity my guests appreciate with no out of pocket cost and add revenues to our bottom line. My properties have generated over $374,000 from Safemark’s Revenue Share Program.

Dan Mansfield | Chief Engineer Holiday Inn Cleveland Clinic IHG Hotels & Resorts®

Jose Ortez, provided us with amazing service recently.

If you have time for a short story, please continue.

I recently took over a facility where they had not had any solid leadership in the maintenance department for a very long time. In as much, this resulted in huge gaps of information, such as Safemark codes and programming.

I contacted your team yesterday, and thanks to Jose’s knowledge , discipline and attention to your customer needs, he went above and beyond working with myself, and our IT department to resolve the situation.

Knowing that I was new to the property, Jose also took the extra time to assist me with training and a complete understanding of your software. I was never rushed, always felt like I was the number one priority.

Now I know everyone one wants to say let’s give this guy a raise or he deserves a promotion, it is probably true in this case as well.  We all know how business works, and these things are not always possible. If Jose is any indication, it is likely that you have many fine team members in your employ.

Jose is knowledgeable and I feel like he truly cares about his clients. He should definitely be given every opportunity to accel, as it would only benefit your company in future years.

David Chen Quality Inn & Suites Seabrook NASA- Kemah 

Safemark was very professional throughout every step of the process. They answered all of our questions. We now have new safes in our rooms and have an extra source of income. Thank you Safemark and its professional team!

Ebony Jenkins I General Manager, RRI West Management

First let me tell you, he was an absolute joy to work with and a very hard worker. We completed 8o rooms and he trained my maintenance guy on how to maintain and install the remaining safes. There were a few parts we had to order and they will be here soon. Thank you for your assistance it’s appreciated.