Best Western® Hotels & Resorts

Charles Magallon | Supervisor | Marriott Marquis

Jose was very informative and helpful with the program, and he answered all of my questions very professionally. I appreciate his support. I would recommend the EHO report as a valuable option for all Marriott properties. It provides useful information on safe activity and can help with security, and guest services.

Milton Rodriguez | Chief Engineer | Buffalo Lodging Associates – Homewood Suites Universal Orlando

It was a great experience interacting with Jose Ortez throughout the entire process of acquiring and programming the new EHO device. From the very first moment I contacted Technical Support, Jose provided a prompt, professional, and courteous response.

He thoroughly trained me on multiple aspects related to the EHO, including its configuration, settings, and proper interaction with the guest room safes. His knowledge, patience, and clear explanations made the process smooth and efficient.

Víctor Tofan | Owner / Chief Tropical Officer | Kalimera Beach Hotel Belize

As the owners of Kalimera Beach Hotel, we can confidently say this was an outstanding experience with the Safemark support team. Jose was exceptional, professional, knowledgeable, and impressively efficient. Our issue was identified and resolved in no time at all. A big thank-you as well to Sasha for the excellent support and clear communication throughout. Safemark delivers exactly what hoteliers need: reliability, responsiveness, and people who truly understand operations. We definitely recommend Safemark.

Exceptional support like this makes a real difference in day-to-day hotel operations. When challenges arise, knowing you have a responsive and capable partner behind you is invaluable. Jose and Sasha set a great example of what true hospitality support looks like. You both have an open invitation to complete training in Belize. We’d be delighted to host you at Kalimera Beach Hotel anytime. Tropical regards from Maya Beach, Placencia.

Tawfik H. Ali | Chief Engineer | Aloft Philadelphia Downtown

I’m writing this email to appreciate Mr. Jose Ortez on his hard work, performance, and dedication. I was appointed the position as Chief Engineer couple of weeks ago and upon my first day of employment I was faced with few room safe’s issues which required some support from your team lucky enough Mr. Ortez responded with extreme care and even that the problem required some hardware that wasn’t available to me that evening he was following up with Emails and calls next day. And when I called Mr. Ortez, he E-mailed me the software needed and walked me through the setup and during process, It is rare to find this kind of good work these days. I would like to thank him for such an amazing service. It is quite rare to find such an amazing talent.

I would like to extend my heartfelt thanks and appreciation for his outstanding performance and for making sure the task was completed. His dedication to work and desire to experiment and finding new ways to solve the problem and personal involvement is unparalleled it will not be an exaggeration if I say that were the best technical support I received in very long time.