IHG Hotels & Resorts

Tawfik H. Ali | Chief Engineer | Aloft Philadelphia Downtown

I’m writing this email to appreciate Mr. Jose Ortez on his hard work, performance, and dedication. I was appointed the position as Chief Engineer couple of weeks ago and upon my first day of employment I was faced with few room safe’s issues which required some support from your team lucky enough Mr. Ortez responded with extreme care and even that the problem required some hardware that wasn’t available to me that evening he was following up with Emails and calls next day. And when I called Mr. Ortez, he E-mailed me the software needed and walked me through the setup and during process, It is rare to find this kind of good work these days. I would like to thank him for such an amazing service. It is quite rare to find such an amazing talent.

I would like to extend my heartfelt thanks and appreciation for his outstanding performance and for making sure the task was completed. His dedication to work and desire to experiment and finding new ways to solve the problem and personal involvement is unparalleled it will not be an exaggeration if I say that were the best technical support I received in very long time.

Lalit Patel | AmericInn Lodge and Suites | President

I have been with Safemark for last ten plus years. I really liked their service. We rarely have to troubleshoot the safes. We always follow guideline to maintain all safes. Safemark provides excellent customer service. Technicians are very knowledgeable. Guest like new safes. Safemark brought us the extra revenue.

I would highly recommend safes from SafeMark.

I have been partners with Safemark since 2004. The Revenue Share Program has allowed me to provide an additional amenity my guests appreciate with no out of pocket cost and add revenues to our bottom line. My properties have generated over $374,000 from Safemark’s Revenue Share Program.

Dan Mansfield | Chief Engineer Holiday Inn Cleveland Clinic IHG Hotels & Resorts®

Jose Ortez, provided us with amazing service recently.

If you have time for a short story, please continue.

I recently took over a facility where they had not had any solid leadership in the maintenance department for a very long time. In as much, this resulted in huge gaps of information, such as Safemark codes and programming.

I contacted your team yesterday, and thanks to Jose’s knowledge , discipline and attention to your customer needs, he went above and beyond working with myself, and our IT department to resolve the situation.

Knowing that I was new to the property, Jose also took the extra time to assist me with training and a complete understanding of your software. I was never rushed, always felt like I was the number one priority.

Now I know everyone one wants to say let’s give this guy a raise or he deserves a promotion, it is probably true in this case as well.  We all know how business works, and these things are not always possible. If Jose is any indication, it is likely that you have many fine team members in your employ.

Jose is knowledgeable and I feel like he truly cares about his clients. He should definitely be given every opportunity to accel, as it would only benefit your company in future years.