Whether they travel for business or pleasure, hotel guests expect a top level of hotel security. Here are some ways to make sure your hotel will always meet your guests’ expectations:

• Security-minded Customer Service:  Make sure your staff members are always following security protocols, even if they think they know the guest they are working with. It might seem like no big deal to let the rules slide for frequent guests, but when something like checking identification for each guest requesting a new room key is a policy, it needs to always be enforced. Guests will understand if they are inconvenienced because you are taking security measures to ensure their safety.
•  After hours access: Outside doors that are only accessible with an active room key minimizes the chances that a criminal is entering the hotel property after hours. Security personnel should also be patrolling the hotel during the night to ensure guests’ safety.
• In-room safes: Installing in-room safes is vital for guests’ safety and protection of their valuables. Make sure each guest understands how to use the safe, and provide friendly help to those who need it.
• Training: Perhaps the most important and the simplest way to make sure your hotel is running securely is to provide routine training. Every employee should be aware of security protocols and should know what to do if s/he suspects criminal activity. Make sure every employee knows what the security plan is should an emergency arise.

If your hotel is not doing all of the above items, start implementing them as soon as possible. Consider your particular hotel, and decide what else you can do to make ensure your guests’ are as secure as possible so they feel comfortable returning to your establishment again and again.