Tawfik H. Ali | Chief Engineer | Aloft Philadelphia Downtown
I’m writing this email to appreciate Mr. Jose Ortez on his hard work, performance, and dedication. I was appointed the position as Chief Engineer couple of weeks ago and upon my first day of employment I was faced with few room safe’s issues which required some support from your team lucky enough Mr. Ortez responded with extreme care and even that the problem required some hardware that wasn’t available to me that evening he was following up with Emails and calls next day. And when I called Mr. Ortez, he E-mailed me the software needed and walked me through the setup and during process, It is rare to find this kind of good work these days. I would like to thank him for such an amazing service. It is quite rare to find such an amazing talent.
I would like to extend my heartfelt thanks and appreciation for his outstanding performance and for making sure the task was completed. His dedication to work and desire to experiment and finding new ways to solve the problem and personal involvement is unparalleled it will not be an exaggeration if I say that were the best technical support I received in very long time.